1. General Terms
By using Lafeitu services, you confirm that you have read, understood, and agreed to these terms of service.
2. Accounts
- Users should provide truthful and accurate registration information.
- Users are responsible for safeguarding their account credentials.
- Accounts may not be transferred, lent, or shared.
- Lafeitu may restrict or close accounts that violate platform rules.
3. Products and Orders
- Product images are for reference. Actual delivered items prevail.
- Prices may change over time. The checkout price controls.
- Orders must be paid within the required time window or may be cancelled automatically.
- Lafeitu may cancel orders due to insufficient inventory, pricing errors, or other operational reasons.
4. Shipping
- Orders above CNY 100 qualify for free shipping; otherwise the base shipping fee is CNY 14.
- Mainland China only, excluding some remote regions.
- Ships within 1-2 business days after payment.
- Shipping may be delayed by force majeure events or carrier-side exceptions.
5. Returns and After-sales
- Signed food orders are not eligible for return or exchange unless there is a quality issue.
- If you believe there is a product quality issue, contact support within 24 hours after delivery and provide product photos, package details, and order information for review.
- Returned items must keep their original packaging and supporting evidence when applicable.
- If a quality issue is verified, we will provide an appropriate after-sales resolution based on the case and cover reasonable necessary return or exchange shipping costs.
6. Contact
- Support email: 1163006319@qq.com
- Support phone: 18200373763
- Support hours: Weekdays 9:00-18:00 (GMT+8)